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Can't log on and new password and change my new phone #

Customer Question
Can't log on and...

Can't log on and new password ***** change my new phone #(###) ###-####

Technician's Assistant: Have you tried having password ***** directions emailed to you?

Yes my mine is not clear. hard for me to follow steps 75 year old

Technician's Assistant: Have you installed any updates recently?

Don't remember

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

No thanks

Submitted: 11 months ago.Category: Software
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Answered in 2 hours by:
8/7/2017
Software technician: Michelle, Computer Support Specialist replied 11 months ago
Michelle
Michelle, Computer Support Specialist
Category: Software
Satisfied Customers: 6,033
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

On which email you are unable to login to?

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Customer reply replied 11 months ago
Cancel my account immediately
Don Levy
8-8-2017
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