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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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Can't log on and new password and change my new phone #

Customer Question

can't log on and new password ***** change my new phone #(###) ###-####JA: Have you tried having password ***** directions emailed to you?
Customer: yes my mine is not clear. hard for me to follow steps 75 year old
JA: Have you installed any updates recently?
Customer: don't remember
JA: Anything else you want the computer expert to know before I connect you?
Customer: no thanks
Submitted: 2 months ago.
Category: Software
Expert:  Michelle replied 2 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

On which email you are unable to login to?

Customer: replied 2 months ago.
Cancel my account immediately
Don Levy
8-8-2017