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I have a hp pavilion dv7 running windows 10, and outlook…

Customer Question
I have a hp pavilion...
I have a hp pavilion dv7 running windows 10, and outlook 2010. I use avg internet security for antivirus protection. When my computer is synchronizing the email the avg keeps generating pop ups that indicate a java malware and the source is Microsoft office. In addition I get an error code (0x800CCC0f) i can't synchronize my email
Submitted: 11 months ago.Category: Software
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Answered in 2 minutes by:
8/6/2017
Software technician: UranIT, Network Administrator replied 11 months ago
UranIT
UranIT, Network Administrator
Category: Software
Satisfied Customers: 1,307
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.
May I securely connect to your PC remotely to troubleshoot the issue directly?
Once connected, I can troubleshoot the problem and resolve it right on your screen

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Software technician: UranIT, Network Administrator replied 11 months ago

Your payment has failed for Secure Remote Assistance , please contact your bank or update the credit card

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Customer reply replied 11 months ago
Done it's updated
Customer reply replied 11 months ago
Payment info is updated
Software technician: UranIT, Network Administrator replied 11 months ago

sorry, still failed

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Customer reply replied 11 months ago
I'll check it again
Customer reply replied 11 months ago
I updated it and it says it's good try it again
Customer reply replied 11 months ago
Are you still there?
Software technician: UranIT, Network Administrator replied 11 months ago

Sorry that I wasn't able to answer your question, perhaps another Expert can assist you better. Good Luck!

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Software technician: Tech Ben, Information Systems Manager replied 11 months ago
Tech Ben
Tech Ben, Information Systems Manager
Category: Software
Satisfied Customers: 262
Experience: 15+ years of experience as an Information Systems Manager; responsible for overseeing computer and network systems, installation and maintenance, troubleshooting hardware and software issues, etc.
Verified

Thanks for choosing Just Answer.

I'm Kumar and I'll assist you today.

Do you see any suspicious emails in your mailbox? Well, in case there are any, your antivirus was able to recognize them and that's why its preventing it to sync. If you still want the mail to sync, please try to disable the real time protection of AVG and try synchronizing.

Please do let us know if this helped.

Thanks,

Kumar

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Software technician: Josh, Computer Enthusiast replied 11 months ago
Josh
Josh, Computer Enthusiast
Category: Software
Satisfied Customers: 21,964
Experience: Software expert
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I apologize that you had to wait for a response.

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