How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
49766785
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I have a hp pavilion dv7 running windows 10, and outlook

Customer Question

I have a hp pavilion dv7 running windows 10, and outlook 2010. I use avg internet security for antivirus protection. When my computer is synchronizing the email the avg keeps generating pop ups that indicate a java malware and the source is Microsoft office. In addition I get an error code (0x800CCC0f) i can't synchronize my email
Submitted: 2 months ago.
Category: Software
Expert:  UranIT replied 2 months ago.

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.
May I securely connect to your PC remotely to troubleshoot the issue directly?
Once connected, I can troubleshoot the problem and resolve it right on your screen

Customer: replied 2 months ago.
Expert:  UranIT replied 2 months ago.

Your payment has failed for Secure Remote Assistance , please contact your bank or update the credit card

Customer: replied 2 months ago.
Done it's updated
Customer: replied 2 months ago.
Payment info is updated
Expert:  UranIT replied 2 months ago.

sorry, still failed

Customer: replied 2 months ago.
I'll check it again
Customer: replied 2 months ago.
I updated it and it says it's good try it again
Customer: replied 2 months ago.
Are you still there?
Expert:  UranIT replied 2 months ago.

Sorry that I wasn't able to answer your question, perhaps another Expert can assist you better. Good Luck!

Expert:  P. Kumar replied 2 months ago.

Thanks for choosing Just Answer.

I'm Kumar and I'll assist you today.

Do you see any suspicious emails in your mailbox? Well, in case there are any, your antivirus was able to recognize them and that's why its preventing it to sync. If you still want the mail to sync, please try to disable the real time protection of AVG and try synchronizing.

Please do let us know if this helped.

Thanks,

Kumar

Expert:  Josh replied 2 months ago.

I apologize that you had to wait for a response.

Do you still need help with your issue?