How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

There, i was trying to download the McAfee protection on my

Customer Question

Hell there, i was trying to download the McAfee protection on my laptops and they died. now when I try to recover the download it tells me there was an error and says cancel Please help,.
JA: What Operating System (OS) are you running on your laptop?
Customer: im not even sure, i just got these yesterday.
JA: Does your laptop make any noise when rebooted? Are any of the LED lights on?
Customer: no lights are on and there is no noise, I cant even find the app on my computer now.
JA: Anything else you want the computer expert to know before I connect you?
Customer: yes im downloading this to two laptops and a tablet
Submitted: 2 months ago.
Category: Software
Expert:  Mr.Med replied 2 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 2 months ago.

I'm sorry about the issue, May i start a remote session, which will allow me to connect directly to your screen and assist you quickly with this issue?