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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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There, i was trying to download the McAfee protection on my

Customer Question

Hell there, i was trying to download the McAfee protection on my laptops and they died. now when I try to recover the download it tells me there was an error and says cancel Please help,.
JA: What Operating System (OS) are you running on your laptop?
Customer: im not even sure, i just got these yesterday.
JA: Does your laptop make any noise when rebooted? Are any of the LED lights on?
Customer: no lights are on and there is no noise, I cant even find the app on my computer now.
JA: Anything else you want the computer expert to know before I connect you?
Customer: yes im downloading this to two laptops and a tablet
Submitted: 2 months ago.
Category: Software
Expert:  Mr.Med replied 2 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 2 months ago.

I'm sorry about the issue, May i start a remote session, which will allow me to connect directly to your screen and assist you quickly with this issue?