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I can't get into my digital editions, it says downloading…

Customer Question
I can't get into...

I can't get into my digital editions, it says downloading books, but won't open I have wated 10 minets and have tried for 3 days.

Technician's Assistant: What kind of computer do you have?

Windows 10 laptop

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the software expert to know before I connect you?

Could only having 1 g to download with make a difference

Submitted: 1 year ago.Category: Software
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Answered in 6 minutes by:
8/5/2017
Software technician: syseng, Systems Engineer replied 1 year ago
syseng
syseng, Systems Engineer
Category: Software
Satisfied Customers: 7,937
Experience: Microsoft & Cisco Certified, Linux, 20 years experience
Verified

Hello,

My name is David.

First please let me know what web browser you are using to access your digital editions?

Also, were you able to download the books before this problem occurred?

Thanks,

David.

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Customer reply replied 1 year ago
I go through harlequin .com and my bookshelf to download my books and I had downloaded 2 books when the problem started with my 3rd book
Software technician: syseng, Systems Engineer replied 1 year ago

Hello,

I just accepted your request for secure remote access assistance however it did not work so customer service will be contacting you to resolve the issue.

In the meantime I will continue to work with you to resolve the issue.

What web browser are you using to download the books?

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