Software

Ask Software Development Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

L davidson i had a virus about 2 days ago and it knocked my…

Customer Question
Hi bryant L davidson...

Hi bryant L davidson i had a virus about 2 days ago and it knocked my kaspersky off my comp. product code VJ67U-GE4DS-M9X8N-TG8SE

Technician's Assistant: Which Kaspersky product do you have?

One yr. conract

Technician's Assistant: What have you tried so far with your Kaspersky software?

Its gone the app

Technician's Assistant: Anything else you want the software expert to know before I connect you?

No tks

Submitted: 1 year ago.Category: Software
Show More
Show Less
Ask Your Own Software Question
Answered in 12 minutes by:
8/5/2017
Software technician: caraleneK, Software Engineer replied 1 year ago
caraleneK
caraleneK, Software Engineer
Category: Software
Satisfied Customers: 820
Experience: You one stop software Engineer
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You can download Kaspersky again and run the software on your machine or if you like I can log on to your machine and clean your machine for you.

Waiting for your feedback to help you.

Ask Your Own Software Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a software technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask caraleneK Your Own Question
caraleneK
caraleneK
caraleneK, Software Engineer
Category: Software
Satisfied Customers: 820
820 Satisfied Customers
Experience: You one stop software Engineer

caraleneK is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

802 satisfied customers

Computer Software Support specialist for more that 10 years

Kamil Anwar

Kamil Anwar

Software Specialist

543 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

526 satisfied customers

Certified Software expert with over 10 years experience.

Jins M. N.

Jins M. N.

Computer Hardware Engineer

523 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

IT Miro

IT Miro

Computer Scientist

513 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

205 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
Having a heck of a time trying to renew my Kaspersky
Sir, Having a heck of a time trying to renew my Kaspersky software. Mine did expire about 3 days ago and wanted to continue using it as I really like how it works. I want to get the $29.00 dollar pack… read more
Elgin Vega
Elgin Vega
IT Consultant
Science Bachellor
133 satisfied customers
I purchased a 5 device Kaspersky package 1/16/18. I am
Hi, I purchased a 5 device Kaspersky package 1/16/18. I am sending this from a device i want to add this protection. How do I proceed? Thank you! … read more
Moses C
Moses C
Bsc
815 satisfied customers
Renewed a couple of days ago - downloaded and put in new
Renewed a couple of days ago - downloaded and put in new activation code still says it's expired and won't work. My order #*********** Please advise. ***** *****on … read more
caraleneK
caraleneK
Software Engineer
820 satisfied customers
I have a Kaspersky license good through 2/13/19 on a
I have a Kaspersky license good through 2/13/19 on a computer that's going to be shut down soon and I'd like to transfer that subscription to my new unit. how do I go about it? … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
919 satisfied customers
I had to uninstall my KASPERSKY anti-virus a few moments ago
I had to uninstall my KASPERSKY anti-virus a few moments ago trying to download a printer-how do I get it back? I had installed the anti-virus on 10-5-17 … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
919 satisfied customers
I purchased a 2 yr plan last week and thought I had
I purchased a 2 yr plan last week and thought I had installed it - what's wrong? … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Lorenz, Although you have given me assurances that my
Hi Lorenz,Although you have given me assurances that my computer is safe from threats provided that I do not go onto suspicious sites, I have after much thought come to the conclusion that perhaps I d… read more
caraleneK
caraleneK
Software Engineer
820 satisfied customers
Lorenz. I will take the PC down tomorrow for a system 10
Hi Lorenz.I will take the PC down tomorrow for a system 10 reinstall.I am very cautious as I don't want there to be any malware/spyware on the computer when I bring it home.For the last year I have ha… read more
Lorenz Vauck
Lorenz Vauck
Computer Expert
Electrical Engineering
71 satisfied customers
Hi and thanks I am ready to renew either with Norton internet
Hi and thanks I am ready to renew either with Norton internet security or Kaspersky security 2014 series not 2013 I am wondering which system is better for protection, in all aspects and also which is… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I renewed my subscription, followed the directions to activate
I renewed my subscription, followed the directions to activate the 2013 version but i keep getting a box that says it isn't activated. Please help.… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
My e-mail address [email protected] I recently acquired
My e-mail address [email protected] I recently acquired a new KIS activation code as my previous one was due to expire. All went well until I received an e-mail saying that I could upgrade free of cha… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
I renewed my subscription in May and today I am getting a notice
I renewed my subscription in May and today I am getting a notice that my subscription is expiring in 13 days, what is going on?… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
513 satisfied customers
I just bought Kaspersky Internet Security 2012. While downloading,
I just bought Kaspersky Internet Security 2012. While downloading, an error message said incomplete, and try to fix. Nothing has happened. Windows firewall was turned off. My email [email protected]… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
Order # XXXXX ordered 2/21/12, $119.48, Kaspersky Pure
Order # XXXXX ordered 2/21/12, $119.48, Kaspersky Pure Total Security was stopped during the download. I removed the old virus software. Pure Total Security will not activate for the download. [email protected]… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
My kapersky anti-virus 2010 expires in 2 days...I have no
my kapersky anti-virus 2010 expires in 2 days...I have no live tech support...can this be renewed on line? and how?… read more
boxfrederick
boxfrederick
Free lance software developer
Bachelor\u0027s Degree
684 satisfied customers
On 1/1/2012 I downloaded Kaspersky PURE Total Security for
On 1/1/2012 I downloaded Kaspersky PURE Total Security for 1 - 3 pcs. I am wondering how or what I need to do to get this onto another computer that still has about 60 days of coverage with Kaspersky … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
how do I activate kaspersky after it is installed? I have
how do I activate kaspersky after it is installed? I have gone to add activation code, but it wants something else and will not activate.… read more
Ryan B.
Ryan B.
Desktop Support Technician
High School or GED
1,720 satisfied customers
bought new laptop with trial kaspersky security two weeks ago.
bought new laptop with trial kaspersky security two weeks ago. Bought Kaspersky Internet Security 2011 from a shop tried installing it and it insisted I remove other version, which I did. Spent 6 hour… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x