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Yesterday I purchased office 365, but still can't edit my…

Customer Question
Yesterday I purchased office...

Yesterday I purchased office 365, but still can't edit my file?

Technician's Assistant: What kind of computer do you have?

Yesterday purchased office 365, can't edit?

Technician's Assistant: Have you installed any updates recently?

No

Submitted: 11 months ago.Category: Software
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Customer reply replied 11 months ago
Dell, no haven't updated
Answered in 16 minutes by:
8/5/2017
Software technician: caraleneK, Software Engineer replied 11 months ago
caraleneK
caraleneK, Software Engineer
Category: Software
Satisfied Customers: 820
Experience: You one stop software Engineer
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Do you have a old version of office on your machine?? Also have you lock on to your Microsoft account to use the new office 365?

If you like I can log on to your machine and help you.

Waiting for your feedback..

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Customer reply replied 11 months ago
I just purchased office 365 yesterday, and expected to be able to edit, according to the woords used if I paid the $6.99. What happened?
Software technician: caraleneK, Software Engineer replied 11 months ago

Have you purchased the full packets or only what you use ?? Also where have you purchased this from ??

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Customer reply replied 11 months ago
no, you should allow me to edit by paying the $6.99, I was mislead, this is a scam, I am going to report this!!.
Software technician: caraleneK, Software Engineer replied 11 months ago

I sorry you having all this problems we at just answer.com Help customers with technical problems . I'm an independent computer Tech Expert . If you want Microsoft to fix it for you, then you would have to contact Microsoft with account problems

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