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I have purchased my renewal security support however when I…

Customer Question
Hi: I have purchased...

Hi: I have purchased my renewal security support however when I try to download it. it won't complete:?

Technician's Assistant: What kind of computer do you have?

PC

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the software expert to know before I connect you?

Only that my security expires in 12 days

Submitted: 11 months ago.Category: Software
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Answered in 5 minutes by:
8/5/2017
Software technician: Jess M., Computer Support Specialist replied 11 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 775
Experience: Computer Software Support specialist for more that 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Can you please tell me what exactly is the name of the software that you purchased?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 775
775 Satisfied Customers
Experience: Computer Software Support specialist for more that 10 years

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