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I restarted after a Norton update and my windows 10 will not…

Customer Question
I restarted after a...

I restarted after a Norton update and my windows 10 will not boot. error message says config file missing or corrupt. I do not have a windows 10 disk.

Technician's Assistant: When did you last update your Norton software?

It was with an update yesterday.

Technician's Assistant: Anything else you want the software expert to know before I connect you?

I attempted to create a safe mode by booting from USB with the Download Tool, repairing computer, then adding command at prompt of "bcdedit /set {default} safeboot minimal" but was not successful. did not recognize the command

Submitted: 6 months ago.Category: Software
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Answered in 54 minutes by:
8/5/2017
Software technician: Jess M., Computer Support Specialist replied 6 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 7,370
Experience: Computer Software Support specialist for more that 10 years
Verified

Hi John, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. The procedures to fix this problem can be tedious but please be patient. I will guide you through the process.

First, you need to create a Windows 10 installation media through a USB or CD.

You need to use another computer to do this. Here is the link:

https://www.microsoft.com/en-in/software-download/windows10

On that page, select the option that says "Using the tool to create installation media (USB flash drive, DVD or ISO file) to install Windows 10 on a different PC (click to show more or less information)" and follow the procedures described.
Please let me know when you are done by replying to me here so that I can help you further.

Best regards,
Jess

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Customer reply replied 6 months ago
I have created using USB flash Drive
Software technician: Jess M., Computer Support Specialist replied 6 months ago

Using the procedures in the link I gave you?

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Software technician: Jess M., Computer Support Specialist replied 6 months ago

Now, you need to boot the problem computer to the USB. Plug in the USB drive to the computer, restart the computer then press F2 or Del repeatedly until you get the BIOS screen. There you select the USB drive as the FIRST BOOT device, then restart the computer. The computer shall start in the tool saved on the USB, not of the corrupted Windows 10.

Tell me when done.

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Customer reply replied 6 months ago
before my contacting you, I created the Windows 10 installation media on a USB from my functioning laptop using the procedure you described.
Software technician: Jess M., Computer Support Specialist replied 6 months ago

Yes, now, please follow the procedures I just posted above.

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Customer reply replied 6 months ago
procedure did not get to bios screen. by pressing F12 I did get to startup device menu and the USB KEY:SANDISK (my usb) is highlighted.
Software technician: Jess M., Computer Support Specialist replied 6 months ago

Ok, that is good. Please proceed to boot to the USB drive. Tell me when the tool on the drive is loaded on screen.

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Customer reply replied 6 months ago
It is on screen,
Software technician: Jess M., Computer Support Specialist replied 6 months ago

Click Next on the Windows Setup menu.

Then click "Repair your computer" located at the bottom left.

Then select Troubleshoot

Then select Advanced Options

Then click on Command Prompt

Then tell me when you get the black command prompt window.

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Customer reply replied 6 months ago
I have command prompt
Software technician: Jess M., Computer Support Specialist replied 6 months ago

Type Bootrec /fixmbr and press the enter key.

When done:

Type Bootrec /fixboot and press the Enter key

When done:

Type Bootrec /scanos and press the enter key.

When done:

Type Bootrec /rebuildbcd and press the enter key.

WHen the screen asks to add installation to boot list, type the letter A

Close the command prompt

Then click Continue

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Customer reply replied 6 months ago
I got to the point to type the letter A. I pressed enter and got message the volume does not contain a recognized file system. When you said close the prompt, did you mean to press enter after putting the A or just type A and then close prompt window without pressing enter first?
Software technician: Jess M., Computer Support Specialist replied 6 months ago

Did you press "a" when the screen asked you to "add installation to boot list"?

Pressing a then will make the response of ALL

And you shall see "The operation completed successfully"

Then that is the time to close the command prompt by clicking on the X button

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Customer reply replied 6 months ago
I did press a to add installation to boot list, but got message that the volume does not contain a recognized file system.
Software technician: Jess M., Computer Support Specialist replied 6 months ago

What about the system feedback of the previous commands? Did it tell you that it was completed successfully?

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Customer reply replied 6 months ago
In creating the installation tool on USB, I selected both 32 bit and 64 bit, since not sure what is on computer. only the 64 bit did boot, and eventually got to prompt... sounds like tool on USB may not be correctly created?
Customer reply replied 6 months ago
all other feedback did say successful
Software technician: Jess M., Computer Support Specialist replied 6 months ago

Ok. Please close Command Prompt and then click Continue. Then tell me if you get to your desktop screen.

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Customer reply replied 6 months ago
I get to desktop blue screen with "Choose an Option" with option to troubleshoot or shutdown computer
Customer reply replied 6 months ago
Never got "CONTINUE"
Software technician: Jess M., Computer Support Specialist replied 6 months ago

Ok. On the last command, did you see C:\Windows listed as the OS path?

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Software technician: Jess M., Computer Support Specialist replied 6 months ago

Please redo the commands I gave you, and on the last part, instead of pressing A for ALL, press Y for YES

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Customer reply replied 6 months ago
Got the same response that "the volume does not contain a recognized file. Please make sure that all required file system drivers are loaded and that the volume is not corrupted"
Software technician: Jess M., Computer Support Specialist replied 6 months ago

Do you have other drives on that computer?

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Customer reply replied 6 months ago
No, but a Seagate portable drive I use for backup is connected. I will remove it.
Customer reply replied 6 months ago
I retried same commands again without the portable drive connected and got same response
Software technician: Jess M., Computer Support Specialist replied 6 months ago

Please reboot the computer and then boot to the USB again, and then redo the commands. Select A instead of Y in the last part.

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Customer reply replied 6 months ago
Could the selection between the 32 bit or 64 bit be an issue, since I do not know what windows ? I have been doing this using the 64 bit option at boot
Customer reply replied 6 months ago
The option is available since I reated the installation tool with both 32 bit and 64 bit.
Customer reply replied 6 months ago
I am rebooting again, selected the 64 bit. will advise
Software technician: Jess M., Computer Support Specialist replied 6 months ago

That is not the issue. Please tell me if you are getting the same error.

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Customer reply replied 6 months ago
same error message
Software technician: Jess M., Computer Support Specialist replied 6 months ago

Ok. Please use these commands:

Diskpart then press Enter

When you see Diskpart on the prompt, enter this command pressing Enter after each line of command:

select disk 1

select partition 1

active

exit

Then after exiting Diskpart, redo the Bootrec commands

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Customer reply replied 6 months ago
got same message
Software technician: Jess M., Computer Support Specialist replied 6 months ago
Please restart the computer then try booting normally
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Customer reply replied 6 months ago
With usb connected or not?
Software technician: Jess M., Computer Support Specialist replied 6 months ago
Disconnect the usb
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Customer reply replied 6 months ago
I rebooted without USB and got Windows Boot manager error screen advising that windows failed to start.
Customer reply replied 6 months ago
error included
File:\EFI\Microsoft\Boot\BCD
status:0xc0000225
the boot configuration data for your pc is missing or contains errors.
Software technician: Jess M., Computer Support Specialist replied 6 months ago
Please boot to the USB and then open Command Prompt and then execute this command: sfc /scannow
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Customer reply replied 6 months ago
done, "Windows Resource Protection did not find any integrity violations."
Software technician: Jess M., Computer Support Specialist replied 6 months ago
OK, please run all 4 bootrec commands and see if you are still getting the same error
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Customer reply replied 6 months ago
Got same message
Software technician: Jess M., Computer Support Specialist replied 6 months ago
OK. I believe the file system of your drive where Windows was installed is corrupted. The next way to fix this is to perform factory reset. Did you backup all your important files already to an external drive?
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Customer reply replied 6 months ago
I do have important files on ONE DRIVE. and other files were last backed up some time ago. Also note, that the original OS was Windows 8. I did upgrade to Windows 10 in the free upgrade.
Software technician: Jess M., Computer Support Specialist replied 6 months ago
OK. Doing factory reset will restore Win8 and Wind10 is no longer free. Let me opt out so that other experts can assist you further.
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Software technician: syseng, Systems Engineer replied 6 months ago
syseng
syseng, Systems Engineer
Category: Software
Satisfied Customers: 7,152
Experience: Microsoft & Cisco Certified, Linux, 20 years experience
Verified

Hello,

My name is David.

If you still require assistance please let me know.

Thanks,

David.

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Customer reply replied 6 months ago
I do
Software technician: syseng, Systems Engineer replied 6 months ago

Ok thanks.

Next please reboot the computer using the USB recovery drive again and bring up the command prompt.

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Customer reply replied 6 months ago
Since the previous efforts did not resolve my inability to boot, I redid the installation USB. It is still in process. I will reboot with USB as soon as USB drive is ready. In addition, I have purchased a product key for Windows 10 Pro.
Software technician: syseng, Systems Engineer replied 6 months ago

Ok thanks. Please let me know when the computer boots with the USB drive and the command prompt is displayed.

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Customer reply replied 6 months ago
I am at command prompt
Software technician: syseng, Systems Engineer replied 6 months ago

Ok thanks.

Next type the following:

bootrec /rebuildbcd

and press Enter and let me know if it displays Windows Installations: 0

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Customer reply replied 6 months ago
No, it says 1,, c:\windows
Customer reply replied 6 months ago
asking to add installation to boot list?
Software technician: syseng, Systems Engineer replied 6 months ago

Ok good. Select 1 or Y since that is the installation you are trying to fix.

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Customer reply replied 6 months ago
options are Y,N A - yes, no, all
Software technician: syseng, Systems Engineer replied 6 months ago

Select Y and press Enter and then let me know the result.

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Customer reply replied 6 months ago
I selected Y
Customer reply replied 6 months ago
Got same message as previously
Software technician: syseng, Systems Engineer replied 6 months ago

Does it display "Operation Successful"?

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Customer reply replied 6 months ago
No, says the volume does not contain a recognized file system
Software technician: syseng, Systems Engineer replied 6 months ago

Ok. Then next type the following:

chkdsk c: /f

and press Enter.

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Software technician: syseng, Systems Engineer replied 6 months ago

After completing the command please let me know if it starts scanning the file system.

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Customer reply replied 6 months ago
Interesting, it says, file system is NTFS, Volume label is Windows8_OS.
The machine came with windows 8, but I had performed the free upgrade to 10 a long time ago. (At least I remember that I did).
Customer reply replied 6 months ago
Still checking the disk. Stage 1 had 0 bad sectors, working on stage 2
Software technician: syseng, Systems Engineer replied 6 months ago

The volume label is OK - it is just an optional name for the volume. Please let me know when the disk check completes.

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Customer reply replied 6 months ago
Check Disk is completed and in stage 3 there were some corrections to errors in the volume bitmap. replacing bad clusters in logfile. adding 22 bad clusters to the bad cluster file. correcting errors in the bitmap.
Software technician: syseng, Systems Engineer replied 6 months ago

Ok good. That means the file system was corrupt - this should fix it. Once the disk check completes run the

bootrec /rebuildbcd

command again.

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Customer reply replied 6 months ago
successfully scanned windows installations. . with question: add installation to boot list?
Customer reply replied 6 months ago
I assume I should reply Y yes and press enter. please advise
Customer reply replied 6 months ago
I typed Y, enter--- and got same message. Volume does not contain a recognized file system.
Software technician: syseng, Systems Engineer replied 6 months ago

My apologies for the delay.

Next run the following command:

attrib c:\boot\bcd -h -r -s

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Customer reply replied 6 months ago
done. no message just back to prompt
Customer reply replied 6 months ago
there is a space before each "-" in that command?
Software technician: syseng, Systems Engineer replied 6 months ago

Ok good.

Next run the following:

ren c:\boot\bcd bcd.OLD

Then run the following:

bootrec /rebuildbcd

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Software technician: syseng, Systems Engineer replied 6 months ago

Yes there is a space before each "-"

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Customer reply replied 6 months ago
after doing ren, message came up "the system cannot find the file specified
Software technician: syseng, Systems Engineer replied 6 months ago

Ok then type:

dir c:\

and let me know the result

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Customer reply replied 6 months ago
I got a big list
Software technician: syseng, Systems Engineer replied 6 months ago

Ok good.

Next run the following:

dir c:\boot

and let me know the result

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Customer reply replied 6 months ago
also got a big list
Software technician: syseng, Systems Engineer replied 6 months ago

Does it include a "bcd" file?

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Software technician: syseng, Systems Engineer replied 6 months ago

Good.

Next type:

cd c:\boot

and press Enter.

Then type:

ren bcd bcd.OLD

and press Enter

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Customer reply replied 6 months ago
system cannot find file
Software technician: syseng, Systems Engineer replied 6 months ago

Ok so just to confirm, when you type "dir" the bcd is listed correct?

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Customer reply replied 6 months ago
the first line after dir is 24,576 BCD
Software technician: syseng, Systems Engineer replied 6 months ago

Ok then try the following:

attrib BCD -h -r -s

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Customer reply replied 6 months ago
File not found
Software technician: syseng, Systems Engineer replied 6 months ago

Does the command prompt show that it is currently in "c:\boot" ?

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Customer reply replied 6 months ago
no, x:\Sources>
Software technician: syseng, Systems Engineer replied 6 months ago

Ok then type:

c:\

and press Enter

and let me know if it is now in c:\

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Customer reply replied 6 months ago
no. c:\ not recognized as internal or external command
Software technician: syseng, Systems Engineer replied 6 months ago

Ok then type:

c:

and press Enter and let me know if it changes to C: drive

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Customer reply replied 6 months ago
came up c:\Boot
Software technician: syseng, Systems Engineer replied 6 months ago

Very good.

Now run the following:

attrib BCD -h -r -s

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Customer reply replied 6 months ago
done. back to c:\boot
Software technician: syseng, Systems Engineer replied 6 months ago

Now run:

ren bcd bcd.OLD

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Customer reply replied 6 months ago
done. back to c:\Boot
Software technician: syseng, Systems Engineer replied 6 months ago

Now run:

bootrec /rebuildbcd

and if the response is that Windows Installations: 1

Press Y and Enter

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Customer reply replied 6 months ago
I ran from c:\Boot... and came back volume does not contain a recognized file system
Software technician: syseng, Systems Engineer replied 6 months ago

Ok then next run this command:

bootsect /ntfs60 C:

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Customer reply replied 6 months ago
done
Software technician: syseng, Systems Engineer replied 6 months ago

Ok good. Next try to boot the computer. If that does not work then go back to the command line using the USB recovery boot drive and run the following commands in sequence:

bootrec /FixMbr

bootrec /FixBoot

bootrec /ScanOs

bootrec /RebuildBcd

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Customer reply replied 6 months ago
Got same message as previous efforts: The Volume does not contain a recognized file system
Customer reply replied 6 months ago
obviously did not boot, so used USB and ran commands
Software technician: syseng, Systems Engineer replied 6 months ago

Ok then there still may be some file system corruption. Run this command again:

chkdsk c: /f

and let me know when the scan completes.

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Customer reply replied 6 months ago
done, nothing new found corrupt
Software technician: syseng, Systems Engineer replied 6 months ago

Ok so now run the following:

chkdsk c: /r

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Software technician: syseng, Systems Engineer replied 6 months ago

Is the scan still running?

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Customer reply replied 6 months ago
almost done
Customer reply replied 6 months ago
still scanning,,, but actually a lot more to go in stage 4
Software technician: syseng, Systems Engineer replied 6 months ago

Ok good. There was more corruption. Sometimes a second or even third scan is needed to fix everything.

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Software technician: syseng, Systems Engineer replied 6 months ago

Just letting you know that I am still standing by. Just let me know when the scan has completed.

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Customer reply replied 6 months ago
Thank you,,,only 54% through stage 4. really slow
Software technician: syseng, Systems Engineer replied 6 months ago

Ok good. A lot of corruption to fix. That would explain the error messages when running the commands.

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Customer reply replied 6 months ago
done...
Software technician: syseng, Systems Engineer replied 6 months ago

Very good.

Next please run the following commands in sequence:

bootrec /FixMbr

bootrec /FixBoot

bootrec /ScanOs

bootrec /RebuildBcd

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Customer reply replied 6 months ago
Still got same message
Software technician: syseng, Systems Engineer replied 6 months ago

Ok then run this command again to make sure all the corruption is fixed. It should not scan as long this time:

chkdsk c: /r

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Customer reply replied 6 months ago
still running pretty slow. only 24% in stage 4
Software technician: syseng, Systems Engineer replied 6 months ago

Ok thanks for letting me know.

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Customer reply replied 6 months ago
Still scanning..only 11% into Stage 5 (did not do stage 5 in last scan). Unfortunately, I cannot continue any more.. I will let this scan complete and perform the command to rebuild bcd again.... but will need to terminate this session and get back at a later date.
Software technician: syseng, Systems Engineer replied 6 months ago

Ok, no worries. Once the scan completes I recommend performing another scan until it there are no more errors then run the set of bcd rebuild commands to complete the fix. When you start up on it again if you need assistance just post a response here with further questions and I will reply.

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Software technician: syseng, Systems Engineer replied 6 months ago

Hello,

Just letting you know that I will be available today if you have time to complete the trouble-shooting process.

Thanks,

David.

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Customer reply replied 6 months ago
I was able to resolve. Isolated partition with mbr and ran the rebuildbcd commands, then ran startup repair... Was able to boot.
Software technician: syseng, Systems Engineer replied 6 months ago

Very good and glad it worked!

If you need further assistance please let me know.

Also, please provide a positive rating if you are satisfied with the service.

Thanks,

David.

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Software technician: syseng, Systems Engineer replied 6 months ago

Hello,

Just checking to see if you need further assistance.

If not, please remember to provide a positive rating for the service as that is the only way I receive credit for my work.

Thank you,

David.

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My Norton 3360 was renewwed in november, but I am getting message of virus that it cant fix. … read more
Mr.Med
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I need help to get a new code to get a new password ***** my Donna Filipuzzi Jumarchik account facebook locked me out because I tried to many times. Im getting pretty ticked off … read more
Donna French
Donna French
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My Adobe Acrobat Reader DC consistently freezes. Once the
My Adobe Acrobat Reader DC consistently freezes. Once the document reader freezes, I cannot close the open PDF window. To close the document, I have to re-start the computer. This has been happening f… read more
Kris R
Kris R
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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