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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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I am trying to accomplish 2 important goals and have had no

Customer Question

Hi Andy, I am trying to accomplish 2 important goals and have had no luck for almost two hours.
JA: What kind of computer do you have?
Customer: a Dell Desktop. But i did not get to complete my message to Andy because I hit SEND by mistake.
JA: Have you installed any updates recently?
Customer: No. Pearl, can you bring up my previous message to Andy so that I can complete it and give you the information as to what I was trying to accomplish.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No thanks.
Submitted: 2 months ago.
Category: Software
Expert:  Jason Jones replied 2 months ago.

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

I do not see any history in your account, which means the previously typed message is lost. May I ask how I can be of assistance today?

I will be standing by, looking forward to your response.
Thank you,
Jason

Expert:  Josh replied 1 month ago.

Hi,

Do you still need help with your issue?