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Hidden Mysteries and Microsoft Jigsaw just flashes opening…

Customer Question
Hidden Mysteries and Microsoft...

Hidden Mysteries and Microsoft Jigsaw just flashes opening screen and do not run. Suspect problem initially caused by a Wargame.net game hogging memory but now totally removed. Really would like Jigsaw back!

Technician's Assistant: What's the make/model of your device? How old is it?

HP Pavillion 500-314 PC running Win 10

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Problem discovered about a week ago. Have done CCleaner, Webroot and System Mech

Submitted: 11 months ago.Category: Software
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Answered in 8 minutes by:
8/4/2017
Software technician: Bryan, Computer Support Specialist replied 11 months ago
Bryan
Bryan, Computer Support Specialist
Category: Software
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hi, my name is ***** ***** I'll be assisting you today.

Just to clarify, do the games just open and close immediately after? Can we go ahead with a secure remote session so that I can troubleshoot directly with you?

Please reply at the box below; thank you.

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Customer reply replied 11 months ago
Have a nice day!
Software technician: Bryan, Computer Support Specialist replied 11 months ago

Do you still need assistance with this issue? Let me know; thank you.

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