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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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I have Kaspersky Total securotu on a Samsung windows 10

Customer Question

I have Kaspersky Total securotu on a Samsung windows 10 portable and I am trying to activate it. PO*********** July 25, 2017, activation code B55NH-Q8JMJ-TS733-SUE1T is "invalid."
JA: Just to clarify, what's the exact model of your Samsung? And what operating system are you running?
Customer: Windows 10 , let me check if I can find the model number
JA: Have you installed any updates recently?
Customer: Just finished windows updates
JA: Anything else you want the computer expert to know before I connect you?
Customer: no, I have not yet found the model number
Submitted: 2 months ago.
Category: Software
Expert:  John replied 2 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment to review your question.

Expert:  John replied 2 months ago.

Did you purchase it online ?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

Customer: replied 2 months ago.
I purchased it on line.
Expert:  John replied 2 months ago.

It seems like payment for remote support failed so could you please check the payment details and save it.if you have any trouble doing that let me know.

Expert:  John replied 2 months ago.

It still shows failed but we can go ahead remote support and once the kaspersky issue had been cleared you can clear the payment issue.Is that OK with you?

Expert:  John replied 2 months ago.

Shall we continue with remote support ?

Please let me know

Expert:  John replied 2 months ago.

Checking to see whether you still need help.

Use the reply box just below type the reply in it and click on send.

Thank you.