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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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My husband's BLU Grand M is locked on Home Screen. How do I

Customer Question

My husband's BLU Grand M is locked on Home Screen. How do I fix it?
JA: When were you last able to use your Grand?
Customer: 8:30 PM 8--1-2017
JA: Do you have a Google account linked to the phone?
Customer: yes
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Software
Expert:  Josh replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 2 months ago.

Do you mean it is frozen on the screen?