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Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information. I saw that you requested for Secure Remote Assistance but unfortunately, there was an error from your end when I tried to accept your request.
Please fix the error so that we can start the remote session.