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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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Trying to get on facebook got message.Then some guy told me

Customer Question

trying to get on facebook got message.Then some guy told me my settings are out of wack
JA: When did you last use the account?
Customer: no time for this ccount
JA: Have you installed any updates recently?
Customer: they instllauto
JA: Anything else you want the computer expert to know before I connect you?
Customer: nope
Submitted: 2 months ago.
Category: Software
Expert:  Jess M. replied 2 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. When was the last time that you were able to access your Facebook account?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 2 months ago.
Windows 10
Been a while since i signed in to facebook
Expert:  Jess M. replied 2 months ago.

Thank you for writing back with that information. I saw that you requested for Secure Remote Assistance but unfortunately, there was an error from your end when I tried to accept your request.

Please fix the error so that we can start the remote session.