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My name & address file shows it as being unavailable. I

Customer Question
My name & address...

My name & address file shows it as being unavailable. I can't open it. Is there a way to change the unavailable status?

Technician's Assistant: What kind of computer do you have?

Lenovo Laptop with Windows 10. I thought some recent updates might have caused this?

Technician's Assistant: Have you installed any updates recently?

No, only those that install automatically.

Submitted: 11 months ago.Category: Software
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Answered in 2 hours by:
8/2/2017
Software technician: Jess M., Computer Support Specialist replied 11 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 775
Experience: Computer Software Support specialist for more that 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issue. Can you please tell me what exactly is file that you are trying to open? Is it a Word document? Excel file?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

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Category: Software
Satisfied Customers: 775
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Experience: Computer Software Support specialist for more that 10 years

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