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Michael Hannigan
Michael Hannigan, IT Expert
Category: Software
Satisfied Customers: 11865
Experience:  25+ Years Experience in Field. MCSE, ICCP. Software Integration and Deployment Expert
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I HAVE 4 VIRESIS.SORRT ABOUY THE SPELLING OF THAT WORD ,,IN

Customer Question

I HAVE 4 VIRESIS.SORRT ABOUY THE SPELLING OF THAT WORD ,,IN MY ADULT SYSTEM
JA: What kind of computer do you have?
Customer: DELL
JA: Have you installed any updates recently?
Customer: SOMETIMES AOL DOES IT ON ITS ,,THEY HELD US HOSTAGE TO PAY 4.99 A MONTH BFOR THE GOLD SYSTEM
JA: Anything else you want the software expert to know before I connect you?
Customer: HOW DO GET OUT OF THERE
Submitted: 2 months ago.
Category: Software
Expert:  Michael Hannigan replied 2 months ago.

Hello. My name is***** will be helping you with your question today. Please give me a moment to review your question and respond.

Expert:  Michael Hannigan replied 2 months ago.

What leads you to believe you have viruses? Are you getting a message? If so, can you please tell me the exact content of the message?

Customer: replied 2 months ago.
FROM EXPLORER .THAT I HAVE 4 VIRUSES IN MY ADULT SITES, HOW COME I KEEP PAYING FOR THESE SERVISES WHEN I AM ALREADY FOR YOUR YOR WEBROOT
Expert:  Michael Hannigan replied 2 months ago.

We are not webroot. We are an independent paid support service. I can connect to your computer and resolve the problem, but your payment hasn't gone through for the service yet.

Customer: replied 2 months ago.
I ALREADY DID
Expert:  Michael Hannigan replied 2 months ago.

You may have to contact your credit card company to authorize. If you have any questions about that, please contact customer service. Once it goes through, I can connect.

Customer: replied 2 months ago.

OK,****************

Customer: replied 2 months ago.
MIKE ARE U THERE?
Expert:  Michael Hannigan replied 2 months ago.

Yes, I am. I've asked customer service to help you get that charge through. Please be patient. I will connect as soon as that happens.

Customer: replied 2 months ago.
OK
Customer: replied 2 months ago.
MIKE HOW CAN I KNOW WHAT ARE THE BAD SITES
Expert:  Michael Hannigan replied 2 months ago.

You can turn the smart screen filter on in your browser.

Customer: replied 2 months ago.
MIKE , MY POOTER IS AN AOC , SORRY
Expert:  Michael Hannigan replied 2 months ago.

With windows, correct?

Customer: replied 2 months ago.
I THIK SO ,I,M A BEGINER AT T6HIS , IO HINK WINDOWS 10 BAD TYPING
Customer: replied 2 months ago.
I THINK SO WINDOWS 10
Expert:  Michael Hannigan replied 2 months ago.

OK. I understand.

Customer: replied 2 months ago.
Customer: replied 2 months ago.
MIKE WHAT IS THIS MESSAGE ,IM NOT HAPPY WITH THE ANSWER
Customer: replied 2 months ago.
YOO MIKE
Customer: replied 2 months ago.
MIKE U THERE
Customer: replied 2 months ago.
WHAT IS MY SMART FILTER ,CANU GET BACK TO ME
Customer: replied 2 months ago.
MIKE DO I HAVE TO HANG UP AND START ALL OVER
Expert:  Michael Hannigan replied 2 months ago.

No. As I said, please be patient.

Expert:  Michael Hannigan replied 2 months ago.

There are instructions on the following page, with screenshots, that show how to turn on your smart screen filter in Internet Explorer.

https://www.sevenforums.com/tutorials/1406-internet-explorer-smartscreen-filter-turn-off.html

Customer: replied 2 months ago.
MY BANK JUST CALLED ,SAID U ARE A FRUDE
Customer: replied 2 months ago.
WHATS GOING ON
Expert:  Michael Hannigan replied 2 months ago.

They didn't say that. They have no reason to say something like that. They asked you if it was fraud. They want to make sure the charge is valid. If you want me to connect, tell them it is OK. If not, that's fine.

Expert:  Michael Hannigan replied 2 months ago.

If you have billing questions, please contact customer service. I have nothing to do with billing. I cannot even see your account.

Customer: replied 2 months ago.
MIKE WHAT WAS THE43 DOLLARS FOR
Customer: replied 2 months ago.
I JUST GOT OFF THE PHONE WITH THE BANK AND EVER THING IS OK
Expert:  Michael Hannigan replied 2 months ago.

Ok. Just request the secure remote desktop again and I will accept it.

Customer: replied 2 months ago.
OK ,I CAN,T FIND IT
Customer: replied 2 months ago.
GO AHEAD
Expert:  Michael Hannigan replied 2 months ago.

I need that request first.

Customer: replied 2 months ago.
MIKE ,WHERE DO I FIND IT
Customer: replied 2 months ago.
IF ITS JUST ABOVE MY ARROW IS NOT WORKING
Customer: replied 2 months ago.
I REQUEST FOR U TO TAKE OVER
Customer: replied 2 months ago.
I HAVE BEEN HERE OVER 1 HOUR , CANT GET A LITTLE FASTER
Customer: replied 2 months ago.
MIKE , ,HOW MANY PEOPLE ARE U WORKING WITH AT 1 TIME?
Customer: replied 2 months ago.
ARE U THERE , COME ON MIKE
Expert:  Jins M. N. replied 2 months ago.

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. If my answers don’t work or if you are not satisfied, please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied.

Can I remote onto your Machine and have a look at your problem? It’s fully secure and you can see what I am doing at all times. If you wish please accept my remote support offer and let me know your time zone and the time period you prefer for remote support. Then I can send you the details to connect.

Regards
Jins

Expert:  Michael Hannigan replied 2 months ago.

Sorry. I was unable to respond for a while.

Expert:  Michael Hannigan replied 2 months ago.

You can request it again so I can accept.