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I HAVE 4 VIRESIS.SORRT ABOUY THE SPELLING OF THAT WORD ,,IN…

Customer Question
I HAVE 4 VIRESIS.SORRT...

I HAVE 4 VIRESIS.SORRT ABOUY THE SPELLING OF THAT WORD ,,IN MY ADULT SYSTEM

Technician's Assistant: What kind of computer do you have?

DELL

Technician's Assistant: Have you installed any updates recently?

SOMETIMES AOL DOES IT ON ITS ,,THEY HELD US HOSTAGE TO PAY 4.99 A MONTH BFOR THE GOLD SYSTEM

Technician's Assistant: Anything else you want the software expert to know before I connect you?

HOW DO GET OUT OF THERE

Submitted: 11 months ago.Category: Software
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Answered in 5 minutes by:
8/2/2017
Software technician: Michael Hannigan, IT Expert replied 11 months ago
Michael Hannigan
Michael Hannigan, IT Expert
Category: Software
Satisfied Customers: 11,888
Experience: 25+ Years Experience in Field. MCSE, ICCP. Software Integration and Deployment Expert
Verified

Hello. My name is***** will be helping you with your question today. Please give me a moment to review your question and respond.

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Software technician: Michael Hannigan, IT Expert replied 11 months ago

What leads you to believe you have viruses? Are you getting a message? If so, can you please tell me the exact content of the message?

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Customer reply replied 11 months ago
FROM EXPLORER .THAT I HAVE 4 VIRUSES IN MY ADULT SITES, HOW COME I KEEP PAYING FOR THESE SERVISES WHEN I AM ALREADY FOR YOUR YOR WEBROOT
Software technician: Michael Hannigan, IT Expert replied 11 months ago

We are not webroot. We are an independent paid support service. I can connect to your computer and resolve the problem, but your payment hasn't gone through for the service yet.

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Customer reply replied 11 months ago
I ALREADY DID
Software technician: Michael Hannigan, IT Expert replied 11 months ago

You may have to contact your credit card company to authorize. If you have any questions about that, please contact customer service. Once it goes through, I can connect.

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Customer reply replied 11 months ago

OK,****************

Customer reply replied 11 months ago
MIKE ARE U THERE?
Software technician: Michael Hannigan, IT Expert replied 11 months ago

Yes, I am. I've asked customer service to help you get that charge through. Please be patient. I will connect as soon as that happens.

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Customer reply replied 11 months ago
OK
Customer reply replied 11 months ago
MIKE HOW CAN I KNOW WHAT ARE THE BAD SITES
Software technician: Michael Hannigan, IT Expert replied 11 months ago

You can turn the smart screen filter on in your browser.

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Customer reply replied 11 months ago
MIKE , MY POOTER IS AN AOC , SORRY
Software technician: Michael Hannigan, IT Expert replied 11 months ago

With windows, correct?

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Customer reply replied 11 months ago
I THIK SO ,I,M A BEGINER AT T6HIS , IO HINK WINDOWS 10 BAD TYPING
Customer reply replied 11 months ago
I THINK SO WINDOWS 10
Software technician: Michael Hannigan, IT Expert replied 11 months ago

OK. I understand.

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Customer reply replied 11 months ago
MIKE WHAT IS THIS MESSAGE ,IM NOT HAPPY WITH THE ANSWER
Customer reply replied 11 months ago
YOO MIKE
Customer reply replied 11 months ago
MIKE U THERE
Customer reply replied 11 months ago
WHAT IS MY SMART FILTER ,CANU GET BACK TO ME
Customer reply replied 11 months ago
MIKE DO I HAVE TO HANG UP AND START ALL OVER
Software technician: Michael Hannigan, IT Expert replied 11 months ago

No. As I said, please be patient.

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Software technician: Michael Hannigan, IT Expert replied 11 months ago

There are instructions on the following page, with screenshots, that show how to turn on your smart screen filter in Internet Explorer.

https://www.sevenforums.com/tutorials/1406-internet-explorer-smartscreen-filter-turn-off.html

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Customer reply replied 11 months ago
MY BANK JUST CALLED ,SAID U ARE A FRUDE
Customer reply replied 11 months ago
WHATS GOING ON
Software technician: Michael Hannigan, IT Expert replied 11 months ago

They didn't say that. They have no reason to say something like that. They asked you if it was fraud. They want to make sure the charge is valid. If you want me to connect, tell them it is OK. If not, that's fine.

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Software technician: Michael Hannigan, IT Expert replied 11 months ago

If you have billing questions, please contact customer service. I have nothing to do with billing. I cannot even see your account.

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Customer reply replied 11 months ago
MIKE WHAT WAS THE43 DOLLARS FOR
Customer reply replied 11 months ago
I JUST GOT OFF THE PHONE WITH THE BANK AND EVER THING IS OK
Software technician: Michael Hannigan, IT Expert replied 11 months ago

Ok. Just request the secure remote desktop again and I will accept it.

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Customer reply replied 11 months ago
OK ,I CAN,T FIND IT
Customer reply replied 11 months ago
GO AHEAD
Software technician: Michael Hannigan, IT Expert replied 11 months ago

I need that request first.

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Customer reply replied 11 months ago
MIKE ,WHERE DO I FIND IT
Customer reply replied 11 months ago
IF ITS JUST ABOVE MY ARROW IS NOT WORKING
Customer reply replied 11 months ago
I REQUEST FOR U TO TAKE OVER
Customer reply replied 11 months ago
I HAVE BEEN HERE OVER 1 HOUR , CANT GET A LITTLE FASTER
Customer reply replied 11 months ago
MIKE , ,HOW MANY PEOPLE ARE U WORKING WITH AT 1 TIME?
Customer reply replied 11 months ago
ARE U THERE , COME ON MIKE
Software technician: Jins M. N., Computer Hardware Engineer replied 11 months ago
Jins M. N.
Jins M. N., Computer Hardware Engineer
Category: Software
Satisfied Customers: 3,083
Experience: 12+ years experience. Expert in installing and problem fixing of softwares.
Verified

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. If my answers don’t work or if you are not satisfied, please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied.

Can I remote onto your Machine and have a look at your problem? It’s fully secure and you can see what I am doing at all times. If you wish please accept my remote support offer and let me know your time zone and the time period you prefer for remote support. Then I can send you the details to connect.

Regards
Jins

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Software technician: Michael Hannigan, IT Expert replied 11 months ago

Sorry. I was unable to respond for a while.

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Software technician: Michael Hannigan, IT Expert replied 11 months ago

You can request it again so I can accept.

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