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I am unable to play my game on Facebook. It is called

Customer Question
I am unable to...

I am unable to play my game on Facebook. It is called Criminal Case. It no longer will let me send energy to my teammates. It says to disable my browser's antivirus/ad-block extensions or add-ons. After disabling the necessary extensions and restarting my browser, your game should return to normal. Can you help me? I have never had this kind of problem before.

Technician's Assistant: When did you last use the account?

I do not remember.

Technician's Assistant: Have you installed any updates recently?

No, I do not think so????

Technician's Assistant: Anything else you want the software expert to know before I connect you?

I guess not.

Submitted: 11 months ago.Category: Software
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Answered in 2 minutes by:
8/2/2017
Software technician: Jess M., Computer Support Specialist replied 11 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 775
Experience: Computer Software Support specialist for more that 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. What web browser are you using? Is it Chrome? Internet Explorer? Firefox? or others?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

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Customer reply replied 11 months ago
I am using a Windows computer. It is internet Explorer.
Customer reply replied 11 months ago
I have already been charged $5.00.
Customer reply replied 11 months ago
Are you still here?
Customer reply replied 11 months ago
Should I then return later, perhaps, in the morning? Will I be charged for the $5.00? I will have to start all over again.
Customer reply replied 11 months ago
Can you answer the above question?
Customer reply replied 11 months ago
Should I come back in the morning. Maybe, then, a secure remote can be connected.
Customer reply replied 11 months ago
I have not received an answer. Are you still here?
Customer reply replied 11 months ago
Well, thank you. This was bad service!!!
Software technician: Jess M., Computer Support Specialist replied 11 months ago

Hi,

Thank you for writing back. I am still here. I tried to accept your request for Secure Remote Assistance but there was an error from your end. Please fix the error so that we can do the remote session.

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Jess M.
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Category: Software
Satisfied Customers: 775
775 Satisfied Customers
Experience: Computer Software Support specialist for more that 10 years

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