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My flash player says it is enabled but I cannot open a file…

Customer Question
My flash player says...

My flash player says it is enabled but I cannot open a file online that uses a flash player it says I need to have flash player

Technician's Assistant: When could you last open your software?

Yesterday

Technician's Assistant: Did you recently update your software or Operating System (OS)?

Did updates saturday

Submitted: 11 months ago.Category: Software
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Answered in 5 minutes by:
7/31/2017
Software technician: Isaac Franklin, Computer Hardware Engineer replied 11 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Software
Satisfied Customers: 1,943
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Software technician: Isaac Franklin, Computer Hardware Engineer replied 11 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

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