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I have been advised that you can provide me with the way to…

Customer Question
I have been advised...

I have been advised that you can provide me with the way to move my licensed Photoshop and Photoshop premier elements level 10 to another pc where I have installed 15 and am not satisfied with the procedures and time it takes to learn them. At present I have both 10 and 15 licensed and registered to different pc's, would like to move 10 to the pc that now had 15. Can you advise me?

Technician's Assistant: When did you last update Photoshop?

Cannot answer that, not recently. 15 was just purchased and installed

Technician's Assistant: What have you tried so far with your Photoshop?

15 is on and operational, have multifudes of work and cannot fully understand the 15 operation. I attempted to move 10 to the new pc today and it wouldn't recognize the license or the id, not sure which

Technician's Assistant: Anything else you want the software expert to know before I connect you?

Only that I have been out of the business world for years and I'm trying to work on multitudes of slides and the time I will need to get that done with 15 is driving me nuts. Cannot make it do any of the things the manual explains

Submitted: 11 months ago.Category: Software
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Answered in 1 minute by:
7/31/2017
Software technician: Martin, Network Engineer replied 11 months ago
Martin
Martin, Network Engineer
Category: Software
Satisfied Customers: 3,124
Experience: 10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming.
Verified

Hello and welcome.

Sorry to hear you're having trouble with your Adobe products.

Open the applications on the PC you want them deactivated from and go to Help > Deactivate

Regards,
Martin

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Customer reply replied 11 months ago
Martin, first tell me if moving to another pc will leave my present files/categories on the old system or will move with me.
Software technician: Martin, Network Engineer replied 11 months ago

If you have them saved on the old computer it will leave them there

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Software technician: Martin, Network Engineer replied 11 months ago

If you want to make sure everything is backed up correctly I can do it for you via an optional remote session

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