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On 7/14/17 I received an email to download my WinZip System…

Customer Question
On 7/14/17 I received...

On 7/14/17 I received an email to download my WinZip System Utilities Suite Shield for Malware for free. I did this but was unable to use it after the scan. Please help me use this tool as I have purchased your program Reference #115633264.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Internet Explorer

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

On this web Internet browser Internet Explorer.

Technician's Assistant: What troubleshooting have you tried?

None

Technician's Assistant: Anything else you want the email expert to know before I connect you?

Not sure what they need.

Submitted: 11 months ago.Category: Software
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Answered in 3 minutes by:
7/31/2017
Software technician: Dustin, Computer Support Specialist replied 11 months ago
Dustin
Dustin, Computer Support Specialist
Category: Software
Satisfied Customers: 14,239
Experience: I have vast experience with configuring & repairing and utilizing software.Also worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

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Software technician: Dustin, Computer Support Specialist replied 11 months ago

Thats a junk, garbage program. If you would like, i can recommend or connect to your computer and install a free, reliable firewall, and antivirus.

How would you like to proceed?

Dustin S

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