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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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Yesterday I down loaded AVG PC Tune-Up, 1 yr subscription, 1

Customer Question

Yesterday I down loaded AVG PC Tune-Up, 1 yr subscription, 1 computer for 35.99, order #*********** When I go into the AVG site today it tells me that my subscription has expired? How do I activate my new down load?
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Acer vision, Window 10
JA: Have you installed any updates recently?
Customer: no I thought that happened automatically?
JA: Anything else you want the software expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Software
Expert:  Isaac Franklin replied 2 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 2 months ago.

Did you get the product from your AVG site and have the email it sent you for the purchase?

Where did you download it from? Your email link AVG sent you or the site?