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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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I cannot get back into my account. I tried but failed to

Customer Question

My name is***** cannot get back into my account. I tried but failed to succeed need help thank you
JA: Have you contacted anyone about your account?
Customer: Yes just an hour ago.
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the software expert to know before I connect you?
Customer: i misplaced my password. could not remember it
Submitted: 2 months ago.
Category: Software
Expert:  Mr.Med replied 2 months ago.

Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 2 months ago.

I'm sorry about the issue, what password ***** you forgot please? it is your email password ?

Customer: replied 2 months ago.
when i gave my email address it did not except it
Expert:  Mr.Med replied 2 months ago.

what account or website are you doing this with ?

Expert:  Mr.Med replied 2 months ago.

I tried to accept your request for a secure remote connection and it said payment failed. on the justanswer page go into my account select edit payment info add the card details again and save info.

Customer: replied 2 months ago.
I do not understand why my email was not excepted it is***@******.***
Expert:  Mr.Med replied 2 months ago.

Please try to reset your password ***** clicking on the link below :

https://pt.rr.com/ptEmailValidation.aspx

Let me know the results

Thank you

Expert:  Mr.Med replied 2 months ago.

Has everything worked out please?