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Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.
I'm sorry about the issue, what password ***** you forgot please? it is your email password ?
what account or website are you doing this with ?
I tried to accept your request for a secure remote connection and it said payment failed. on the justanswer page go into my account select edit payment info add the card details again and save info.
Please try to reset your password ***** clicking on the link below :
Let me know the results
Has everything worked out please?