How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I have purchased coverage, order ID 11517968306 on 7/13/2917

Customer Question

I have purchased coverage, order ID***********on 7/13/2917 and I can't activate because they didn't give a number. Can you fix this for me it is: Lois Guinn Mayville, Mi. 48744.
JA: What kind of computer do you have?
Customer: Windows 7 laptop HP
JA: Have you installed any updates recently?
Customer: No.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I had coveriage before and when I realized the date was up I tried to get coverage. all I have is Customer number
Submitted: 2 months ago.
Category: Software
Expert:  Dustin replied 2 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 2 months ago.

What company or what software did you purchase coverage through?