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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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I have a file that was encrypted with endpoint encryption.

Customer Question

I have a file that was encrypted with endpoint encryption. How can I open it?
JA: Which software or app can I help with?
Customer: It's an excel file
JA: What have you tried so far with your Excel?
Customer: only opening it itn excel
JA: Anything else you want the software expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Software
Expert:  Kris Rodgers replied 2 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris Rodgers replied 2 months ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

Customer: replied 2 months ago.
ok I'm on a slow connection.
Customer: replied 2 months ago.
I need help with how to open an mcaffee endpint encrypted file.
Customer: replied 2 months ago.
It's an excel file
Customer: replied 2 months ago.
I can't do a remote connection with this slow connection
Expert:  Kris Rodgers replied 2 months ago.

Do you know how it is encrytped?