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PC Matic or super shield has blocked my skype, Dell desktop…

Customer Question
PC Matic or super...

PC Matic or super shield has blocked my skype

Technician's Assistant: What kind of computer do you have?

Dell desktop inspiron 660

Technician's Assistant: Have you installed any updates recently?

PC Matic scan told me to update drivers. I think 14 were downloaded

Technician's Assistant: Anything else you want the software expert to know before I connect you?

Nothing except everything was fine until I started getting daily messages to update and I refused. Now I am not sure what was updated or why and the skype site gives me a message that supre shield has blocked it!

Submitted: 1 year ago.Category: Software
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Answered in 1 minute by:
7/30/2017
Software technician: UranIT, Network Administrator replied 1 year ago
UranIT
UranIT, Network Administrator
Category: Software
Satisfied Customers: 1,421
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.
May I connect to your PC remotely to troubleshoot the issue directly?
Once connected, I can troubleshoot the problem and resolve it while you watch.

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Software technician: UranIT, Network Administrator replied 1 year ago

Do you still require assistance on the issue?
Will be waiting for your reply.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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