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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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Just downloaded Microsoft office2016 and says confirm via

Customer Question

Just downloaded Microsoft office2016 and says confirm via internet (recommended) then says already used in another PC
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: Toshiba laptop which has Wndows7
JA: Have you installed any updates recently?
Customer: No just the Microsoft 2016
JA: Anything else you want the computer expert to know before I connect you?
Customer: No except I have access for 3 PC's
Submitted: 2 months ago.
Category: Software
Customer: replied 2 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer: replied 2 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Kris Rodgers replied 2 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris Rodgers replied 2 months ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

Customer: replied 2 months ago.
No thanks as already requested to terminate process - free trial. I thought you were Microsoft
Regards
Paul
Expert:  Kris Rodgers replied 2 months ago.

Flagged to moderator. Thanks.