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Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you using Windows Vista, 7, 8 or 10?
What exactly do you want to achieve? Put a digital signature to your PDF document?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information. I tried to accept your request for Secure Remote Assistance but there was an error from your end. Please fix the error so that we can do the remote session.
Thank you for that information and I understand your concerns. I can help you with this problem directly through Secure Remote Assistance.
I understand your concerns. I believe the problem is your bank blocking the transaction thinking it is suspicious. Please check your email, your bank could have sent you a notification there that needs your approval.
Ok. But the error still appears
Still failure. Please check your email, your bank could have sent you a notification where you can approve the transaction and make the error go away.
I have seen this a lot of times and the problem is with the bank blocking the transaction, that is why I was asking if you got an email from your bank wherein you can approve the transaction.
Ok. Please try again a little bit later to see if the error is gone.