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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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HELP!!!!!!!!!!!! IMMEDIATELY!!!!!!!!!!!!! PLEASE!!!!!!!!!!!!

Customer Question

HELP!!!!!!!!!!!! IMMEDIATELY!!!!!!!!!!!!! PLEASE!!!!!!!!!!!!
JA: What kind of computer do you have?
Customer: Laptop Hwelitt Pckaard
JA: Have you installed any updates recently?
Customer: yes am AOL "Mechanic" piece oif shit yestreday
JA: Anything else you want the software expert to know before I connect you?
Customer: cann someone get on my compter? $ 5 f**kin buscks i s the least of my problems!!
Submitted: 2 months ago.
Category: Software
Expert:  Lorenz Vauck replied 2 months ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.

Yes, I can remotely connect to your computer and help you with your issue. Let me know when you are ready.

Please type in the box below, then click on the "Send" button to send me your reply.

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 2 months ago.
HELP!
Customer: replied 2 months ago.
HELP!!!!!
Expert:  Lorenz Vauck replied 2 months ago.

There is a payment failure for the remote assistance, can you please try to use another credit card?

Customer: replied 2 months ago.
Please CALL me! (###) ###-####
Expert:  Lorenz Vauck replied 2 months ago.

Calls are an extra paid service as well, only the chat is covered for now, or the remote connection, which did not work out yet because of an issue on your side. I would be happy to help, but you do need to fix your card details so that you can pay for the remote assistance. Then I can connect to your computer and fix the problem(s) for you.

Expert:  Lorenz Vauck replied 2 months ago.

Can you please call JustAnswer customer care at

USA / Canada 1-***-***-****

They will resolve the issue together with you. Afterward please just let me know that the issue has been resolved so that I can connect to your computer and help you.

Thank you very much,

Lorenz