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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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I can never update my computer adobe /c adobe wot accept my

Customer Question

I can never update my computer adobe b/c adobe wot accept my password ***** no way t to correct it
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: macbook pro.....yosemite
JA: Have you installed any updates recently?
Customer: never able to
JA: Anything else you want the software expert to know before I connect you?
Customer: can my mac get auto updates?
Submitted: 2 months ago.
Category: Software
Expert:  Isaac Franklin replied 2 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 2 months ago.

When you are prompted to put in that password ***** the update, what password ***** you entering in that popup?

To start with, I need to know the version of mac osx you have on your machine, you can check as follows.

Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Customer: replied 2 months ago.
Osx Yosemite 10.10.5
The old #was 12$Jiva