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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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Before I activate the Beaver Builder Theme on my Wordpress

Customer Question

Before I activate the Beaver Builder Theme on my Wordpress website, when I I click on "Live Preview" appearing on the Beaver Builder Theme image located under Appearance>Themes, I find that except header and footer, everything is properly displayed from my current theme. Could you help me in placing the banner image on the header and the text on the footer from my current theme's Home page display?
Submitted: 2 months ago.
Category: Software
Expert:  Cory replied 2 months ago.

Welcome, I am Cory. Thank you for asking your question today.

What is the theme you are using? Isn't beaver builder a plugin?

Expert:  Cory replied 2 months ago.

Please let me know when you would like to continue

Customer: replied 2 months ago.
Beaver Builder is a Page Builder plugin. Beaver Builder theme is a Wordpress theme. See attached screenshot.
Expert:  Cory replied 2 months ago.

I have sent an offer to connect remotely and fix this for you.

Customer: replied 2 months ago.
no additional offer please.
Expert:  Cory replied 2 months ago.

I would need to connect to see what the issue is and fix it.

Customer: replied 2 months ago.
you are welcome to connect to my computer as JA experts have done in the past.
Expert:  Cory replied 2 months ago.

Please accept the remote offer so we can connect

Customer: replied 2 months ago.
you can connect to my computer using Teamviewer, if you like.
Expert:  Cory replied 2 months ago.

I can not connect until you accept the remote offer.

Customer: replied 2 months ago.
JA support told me in my unlimited subscription account I need not accept additional offer.
Expert:  Cory replied 2 months ago.

You do not, but remote service is an additional fee. In order to do remote service, we can connect when you accept the offer.

Customer: replied 2 months ago.
As I said before, JA experts have connected to my computer in the past without the additional amount offer.
Customer: replied 2 months ago.
You can call JA support.
Customer: replied 2 months ago.
I am not required to pay any additional fee beyond what I pay for my unlimited subscription account.
Expert:  Cory replied 2 months ago.

I do not need to call them. I am aware of the policies.

Expert:  Cory replied 2 months ago.

I will opt out and maybe another expert will do it for free.

Expert:  Cory replied 2 months ago.

Best of luck to you,

Cory

Expert:  UranIT replied 2 months ago.

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.

May I connect to your PC remotely to troubleshoot the issue directly?
Once connected, I can troubleshoot the problem and resolve it while you watch.

Customer: replied 2 months ago.
sure when do you want to do it?
Customer: replied 2 months ago.
Online now?
Expert:  UranIT replied 2 months ago.

I am

Expert:  UranIT replied 2 months ago.

Will you be accepting the offer?

Customer: replied 2 months ago.
no offer please.
Customer: replied 2 months ago.
I have activated the Beaver Builder theme now after finding a way to place the banner on the header. However, there are a few issues still to be resolved.
Expert:  Cory replied 2 months ago.

I have noticed you are still needing help with this.

I can fix those issues with the secure remote service offer.

Would you like to fix it now?

Customer: replied 2 months ago.
Thanks for your message. I have already fixed the issues. No additional cost offer please. If you are a Beaver Builder expert, you could suggest some enhancements after visiting nobleworld.org