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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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Trying to unregister Acrobat 11 from one computer and add to

Customer Question

Trying to unregister Acrobat 11 from one computer and add to a new computer. "underlying product not found"
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: SurfacePro 4 Windows 10
JA: Have you installed any updates recently?
Customer: New computer to which I am trying to add Acrobat 11. Computer was updated before progam loading
JA: Anything else you want the software expert to know before I connect you?
Customer: N
Submitted: 3 months ago.
Category: Software
Expert:  Josh replied 3 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 3 months ago.

When do you see that error message?