How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
49766785
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

How to unlock site locked by kaspersky, win7, I refreshed

Customer Question

how to unlock site locked by kaspersky
JA: What kind of computer do you have?
Customer: win7
JA: Have you installed any updates recently?
Customer: I refreshed firefox which screwed everything and i spent hours to unscrew it. but lock problem was caused that when i try to log in kaspersky asked me if i like this site to be remembered i reply NO. the very question was result of firefox refresh
JA: Anything else you want the software expert to know before I connect you?
Customer: yes. i would be happy if you help me to clear off malware I accumulated since last time i got help from kaspersky
Submitted: 2 months ago.
Category: Software
Expert:  Mr.Med replied 2 months ago.

Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 2 months ago.

Would you like me to set up a remote session, which will allow me to connect directly to your screen and assist you quickly with this issue?

Expert:  Mr.Med replied 2 months ago.

Are you there please?