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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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How to unlock site locked by kaspersky, win7, I refreshed

Customer Question

how to unlock site locked by kaspersky
JA: What kind of computer do you have?
Customer: win7
JA: Have you installed any updates recently?
Customer: I refreshed firefox which screwed everything and i spent hours to unscrew it. but lock problem was caused that when i try to log in kaspersky asked me if i like this site to be remembered i reply NO. the very question was result of firefox refresh
JA: Anything else you want the software expert to know before I connect you?
Customer: yes. i would be happy if you help me to clear off malware I accumulated since last time i got help from kaspersky
Submitted: 2 months ago.
Category: Software
Expert:  Mr.Med replied 2 months ago.

Hi, I'm Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 2 months ago.

Would you like me to set up a remote session, which will allow me to connect directly to your screen and assist you quickly with this issue?

Expert:  Mr.Med replied 2 months ago.

Are you there please?