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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
Please go to the adobe site www.adobe.com and see if you can sign in with your email address adobe keep all your product info
Waiting for your feedback to fix this for you..
Sorry about this have you done this on the adobe site?? If you like I can log on to your machine to help you.
Hello Again, Just follow-up to see if you need more help on this problem .??
Waiting to hear from you.