How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Christopher Bessler Your Own Question
Christopher Bessler
Christopher Bessler, Computer Engineer
Category: Software
Satisfied Customers: 1741
Experience:  21 years troubleshooting PC/Server/Hardware/Printer and Network
21913621
Type Your Software Question Here...
Christopher Bessler is online now
A new question is answered every 9 seconds

My song on google play music is skipping, Samsung S7, NO, No

Customer Question

my song on google play music is skipping
JA: What kind of computer do you have?
Customer: Samsung S7
JA: Have you installed any updates recently?
Customer: NO
JA: Anything else you want the software expert to know before I connect you?
Customer: No
Submitted: 12 days ago.
Category: Software
Expert:  Christopher Bessler replied 12 days ago.

Is it only this one song that is skipping?

Where did you get the file from?

If you transfer that file to another device, like a computer, does it still skip?

We are trying to narrow down what the root cause of the problem is. If you can answer my questions, I should be able to provide you with an explanation.

Customer: replied 12 days ago.
More than one song and I've gotten them off of Google Play store and some from my old phone
Expert:  Christopher Bessler replied 12 days ago.

Have you tried transferring the file(s) to a computer to see if it still happens?

Also, can you describe the skipping? Is it playing, then buffering? Or is it playing continually, and the audio just is not constant?

Lastly, has your phone always done this? Or is it a new development?

Customer: replied 12 days ago.
It may be playing and then buffering and it just started this lately
Expert:  Christopher Bessler replied 12 days ago.

Are you connected via wifi? Or are you using your cell connection?

Customer: replied 12 days ago.
Cell phone connection
Expert:  Christopher Bessler replied 12 days ago.

If you connect via wifi, does the issue go away? Or get noticeably different? I think I know what the root cause is, but need to verify.

Customer: replied 12 days ago.
Not by wifi will check when i get home
Expert:  Christopher Bessler replied 12 days ago.

OK, if the wifi connection changes the outcome, then the problem is the buffering with your cell connection. There isn't much you can do about that, the cell connection speed is the cell connection speed. Sometimes it will be great, sometimes it will be mediocre, and other times terrible.

If there is no difference, if the song skips in the exact same place every time you play it whether you are on wifi or cell, let me know and we will talk about the next possible steps. But I think we are already on the right track.

Customer: replied 12 days ago.
Ok
Expert:  Christopher Bessler replied 12 days ago.

When you have a moment, please take a short second and grant me a rating! They are very valuable to us and provides us with valuable feedback with which to improve our Q&A system of support assistance.

Customer: replied 12 days ago.
Now playing fine
Expert:  Christopher Bessler replied 12 days ago.

Then I can definitively say that this is due to your cell connection.

It will be intermittent. Sometimes it will come through perfectly, other times it will not. The way that you can eliminate this is by:

1. Transferring the files to your phone instead of playing them from an online source.

2. Use wifi. Wifi bandwidth is much larger and more reliable than your cell network.

Please let me know if you have any other questions on this, but I am pretty certain that this is the issue, and that what I suggested is the only way to resolve it.

Expert:  Christopher Bessler replied 12 days ago.

When you have a moment, please take a short second and grant me a rating! They are very valuable to us and provides us with valuable feedback with which to improve our Q&A system of support assistance.

Related Software Questions