How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
49766785
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Don\t remember my password, 4months ago, no not to my

Customer Question

don\t remember my password
JA: When did you last reset your username and password?
Customer: 4months ago
JA: Have you installed any updates recently?
Customer: no not to my knowlegement
JA: Anything else you want the computer expert to know before I connect you?
Customer: I think now that I did some updates
Submitted: 3 months ago.
Category: Software
Expert:  Viet - Computer Tech replied 3 months ago.

Hi,
I'm sorry about the issue. What kind of password ***** ***** such as email password, or computer's login password, or Wi-Fi / wireless password, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Computer Tech replied 3 months ago.

What's the make / model of your computer?

Please reply at the box below. Thank you.

Expert:  Josh replied 3 months ago.

Hi,

Do you still need help with your issue?