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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 602
Experience:  Computer Software Support specialist for more that 10 years
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I bought Adobe Photoshop Lightroom 6 and am trying to

Customer Question

I bought Adobe Photoshop Lightroom 6 and am trying to install. It seems that my serial number is ***** or invalid. What now?
JA: How much experience do you have with this particular machine?
Customer: My computer? a lot? This applicatin, none.
JA: Have you installed any updates recently?
Customer: Probably
JA: Anything else you want the software expert to know before I connect you?
Customer: I would like to get it going as I have signed up for an all day webinar tonorrow
Submitted: 9 days ago.
Category: Software
Expert:  Kamil Anwar replied 9 days ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 9 days ago.
Customer: replied 9 days ago.
This seems to be a bait and switch operation. I had already committed to 49 dollars, now this. No.
Expert:  Kamil Anwar replied 9 days ago.

From where you bought the program?