How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 602
Experience:  Computer Software Support specialist for more that 10 years
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I bought Adobe Photoshop Lightroom 6 and am trying to

Customer Question

I bought Adobe Photoshop Lightroom 6 and am trying to install. It seems that my serial number is ***** or invalid. What now?
JA: How much experience do you have with this particular machine?
Customer: My computer? a lot? This applicatin, none.
JA: Have you installed any updates recently?
Customer: Probably
JA: Anything else you want the software expert to know before I connect you?
Customer: I would like to get it going as I have signed up for an all day webinar tonorrow
Submitted: 9 days ago.
Category: Software
Expert:  Kamil Anwar replied 9 days ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 9 days ago.
Customer: replied 9 days ago.
This seems to be a bait and switch operation. I had already committed to 49 dollars, now this. No.
Expert:  Kamil Anwar replied 9 days ago.

From where you bought the program?