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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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I am having trouble with Acrobat XI. I used to use an Epson

Customer Question

I am having trouble with Acrobat XI. I used to use an Epson Perfection 1650 scanner but it died on me recently. I am now trying to use an Epson XP-410 printer for scanning but Acrobat just hangs. Please help.
Submitted: 3 months ago.
Category: Software
Expert:  Kamil Anwar replied 3 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Expert:  Kamil Anwar replied 3 months ago.

Your payment for the remote service has failed.
Please contact customer service on***@******.*** or
call them on +1(###) ###-####to clarify the payment issue.

Customer: replied 3 months ago.
Can you please send the Secure Remote Assistance again? Something went wrong.
Expert:  Kamil Anwar replied 3 months ago.

You can send the request again.

Customer: replied 3 months ago.
Can you please send this again?
Customer: replied 3 months ago.
I just updated my payment info.
Expert:  Kamil Anwar replied 3 months ago.

You can again send a request.

Customer: replied 3 months ago.
How?
Expert:  Kamil Anwar replied 3 months ago.

Do you see any tab for remote request on the message thread page?

Customer: replied 3 months ago.
I redid the question. Please try answering that one. I called customer support but they are in a meeting.
Expert:  Kamil Anwar replied 3 months ago.

Have you tried reinstalling the program?