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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 604
Experience:  Computer Software Support specialist for more that 10 years
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I just had my laptop repaired. Now I have to reinstall Total

Customer Question

I just had my laptop repaired. Now I have to reinstall Total protection but my login always says incorrect username or password.
JA: Have you tried having password ***** directions emailed to you?
Customer: How can I fix please ?
JA: Have you installed any updates recently?
Customer: Yes I had them sent to me but still same problem
JA: Anything else you want the software expert to know before I connect you?
Customer: Only that this laptop has just been repaired
Submitted: 1 month ago.
Category: Software
Expert:  Michelle replied 1 month ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
You are at
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

let me know the version of windows installed on the computer

Customer: replied 1 month ago.
windows 8
Expert:  Michelle replied 1 month ago.

are you getting stuck on the windows logon screen? if yes, let me know the email id its showing up for your username

if no, let me know where are you getting incorrect username password *****

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