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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.You are at www.justanswer.comI am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
let me know the version of windows installed on the computer
are you getting stuck on the windows logon screen? if yes, let me know the email id its showing up for your username
if no, let me know where are you getting incorrect username password *****