How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 602
Experience:  Computer Software Support specialist for more that 10 years
49766785
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I want to update my address details, Laptop (Toshiba) I

Customer Question

I want to update my address details
JA: What kind of computer do you have?
Customer: Laptop (Toshiba)
JA: Have you installed any updates recently?
Customer: I updated my password a few minutes ago. No software recently.
JA: Anything else you want the software expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Software
Expert:  Viet - Computer Tech replied 1 month ago.

Hi,
I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Do you have windows xp, vista, or 7, or 8, 10?

Are you having issue with your email?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 1 month ago.
windows 10
Expert:  Viet - Computer Tech replied 1 month ago.

Where would you like to update your address details?

Please reply at the box below. Thank you.

Customer: replied 1 month ago.

My current address is ***************

Expert:  Viet - Computer Tech replied 1 month ago.

What service are you trying to update your address with?

Please reply at the box below. Thank you.

Customer: replied 1 month ago.
On my Symantic account details
Expert:  Viet - Computer Tech replied 1 month ago.

Is it Norton antivirus / security program? Is it still working?

Expert:  Viet - Computer Tech replied 1 month ago.

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you.

Expert:  Michelle replied 1 month ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
You are at www.justanswer.com
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Do you have an account on Norton registered already?