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Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Software
Satisfied Customers: 952
Experience:  Technical Support Coach at Liberty Tax Service
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I want to cancel my avast account and get a refund of 90.56

Customer Question

I want to cancel my avast account and get a refund of 90.56
Submitted: 2 months ago.
Category: Software
Expert:  Isaac Franklin replied 2 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 2 months ago.

Avast offers a 30 day, money-back guarantee from the date of purchase for most products.

Restrictions apply to certain orders according to the terms and conditions presented at the time of purchase.

Did you order your Avast within the last 30 days?

Customer: replied 2 months ago.
Expert:  Isaac Franklin replied 2 months ago.

Are you still able to log into your Avast account with the email you signed up with?

Customer: replied 2 months ago.
no, I received a major infest in my system an have another hacker protection
Expert:  Isaac Franklin replied 2 months ago.

Do you still remember the email or have you tried to access it since the infestation on

your pc?

Expert:  Isaac Franklin replied 2 months ago.

I would also try your facebook to log in to see if it recoginises you on this page if you have

a FB account.

https://id.avast.com/?target=http%3A%2F%2Fsupport.avast.com%2Flogin%2Fsso#login

https://www.avast.com/en-us/total-care

Due to having a card, payment etc. They have other ways to look you up

if you cannot access your account by going to the link above and contacting them by phone.

Let me know if you would like to try to continue to recover the email, or if you just needed the number

to contact Avast to get a refund.

Please rate this solution with the 5 star rating to close out as it is the only way i am listed as successful and credited by the companies ledger

of solutions finished. If you need further assistance, just leave a reply and we will continue as opposed to closing out the question and email

updates between us.

Thank you,

~Franklin