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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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I cannot sign into my facebook account / [email protected]

Customer Question

I cannot sign into my facebook account /***@******.*** and don't remember my password = have followed on line procedure and they tell me no record of my name or tetephone number ???
JA: When did you last use the account?
Customer: into it most every or every other day to check my emails
JA: Have you installed any updates recently?
Customer: done automartically
JA: Anything else you want the computer expert to know before I connect you?
Customer: none that I can think of
Submitted: 4 months ago.
Category: Software
Expert:  Isaac Franklin replied 4 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 4 months ago.

Which recovery steps did you try? There are several ways to recover your FB depending

on what you put in place.

Can you still access that gmail from gmail.com account attached to your facebook?

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Expert:  Richard replied 3 months ago.

Hi there and welcome

Do you still need assistance with this?

Please let me know

Thank you

Customer: replied 3 months ago.
NO
Expert:  Richard replied 3 months ago.

ok, if you do need help with anything else, please let me know

Thank you