How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 602
Experience:  Computer Software Support specialist for more that 10 years
49766785
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I have tried to install the latest Adobe Acrobat Reader ...

Customer Question

I have tried to install the latest Adobe Acrobat Reader ... and when I click INSTALL I get a screen that reads "Please click close application and then Retry. I have an old version of adobe Reader Installed (2014).
JA: How much experience do you have with this particular machine?
Customer: I have had MACS for many years but I would classify myself as a computer novice.
JA: Have you installed any updates recently?
Customer: not successfully
JA: Anything else you want the software expert to know before I connect you?
Customer: No, I am just trying to install the latest version of adobe acrobat reader...
Submitted: 1 month ago.
Category: Software
Expert:  Richard replied 1 month ago.

Hi there and welcome

To check, have you restarted the Mac and then tried to install Adobe?

Please let me know

Thank you