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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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Ipurchased NORTON UTILITIES and already had a rep. help me

Customer Question

Ipurchased NORTON UTILITIES and already had a rep. help me get it going this morning. Well now it wont let me start using it because I havent used it. I cant log into it with my password or get any benifits from it
JA: Which software or app can I help with?
Customer: Oh Im sorry , its NORTON UTILITIES
JA: What have you tried so far with your software?
Customer: To get it going, Alyssa got it going but I cant get it going, it stops in the middle of the program. I dont know, you tell me.
JA: Anything else you want the software expert to know before I connect you?
Customer: Just all you can tell me so I can do this myself, please.
Submitted: 4 months ago.
Category: Software
Expert:  Mr.Med replied 4 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 4 months ago.

What version of windows OS are you running please? (7,8 or 10)?