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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 622
Experience:  Computer Software Support specialist for more that 10 years
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My laptop wont let me browse what can be the problem. it's

Customer Question

my laptop wont let me browse what can be the problem. it's say something about inscript
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: HP WINDOWS 7
JA: Have you installed any updates recently?
Customer: NO . WONT LET ME DO ANYTHING
JA: Anything else you want the computer expert to know before I connect you?
Customer: YES COULD THE SOME KIND OF HACKING THAT HAS HAPPEN. NOT AT THIS COMPUTER NOW, CAN YOU PROVIDE ME WITH A PHONE NO THAT I CAN CALL LATER. BECAUSE LAB TOP WONT ALLOW ME TO BROWSE
Submitted: 3 months ago.
Category: Software
Expert:  Michelle replied 3 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 3 months ago.

You are at www.justanswer.com
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Please explain the problem a bit more in detail. How do you connect to the internet via wifi router?

Customer: replied 3 months ago.
Expert:  Michelle replied 3 months ago.

any other device connects fine with the wifi router have you checked that.

Customer: replied 3 months ago.
i have att internet why the price keep changing. first $31.00 after the answer now more .WHY?
Expert:  Michelle replied 3 months ago.

what price you talking about.

I have no access to customer billing due to privacy policy.

Customer: replied 3 months ago.
Please refund my money you didn't answer any questions
Expert:  Lorenz Vauck replied 3 months ago.

Dear Customer,

the price you are referring too is not a change, but an addition you can use if want that someone of us connects to your computer to fix the issue hands on. There is no time limit and the fix is guaranteed. If we cannot help, you can get a refund for that extra payment. Please let me know if you are interested and we can go ahead right away (or at a later time of your choice, f you wish).

Thank you,

Lorenz