How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask caraleneK Your Own Question
caraleneK, Software Engineer
Category: Software
Satisfied Customers: 716
Experience:  You one stop software Engineer
Type Your Software Question Here...
caraleneK is online now
A new question is answered every 9 seconds

I am trying to reset my password. My user name is. My old

Customer Question

I am trying to reset my password. My user name is***@******.***. My old password ***** Mclub1088. How do I get in keep the same user name and password? I've tried logging in but no luck. I have been a Kaspersky account for years. Thanks for your help. Bill Laskey
JA: Have you tried having password ***** directions emailed to you?
Customer: No!
JA: Have you installed any updates recently?
Customer: I've tried but I don't know if they updated.
JA: Anything else you want the software expert to know before I connect you?
Customer: I would just like to use Kaspersky with the old password, Mclub1088.
Submitted: 5 months ago.
Category: Software
Expert:  caraleneK replied 5 months ago.

Hi, thank you for contacting My name is***** will do my best to provide the right answer to your question.]I am sorry but you will need to go to Kaspersky to get this sorted for you . Go to this site at the bottom of the site go to Consumer Support Contacts click on this and submit a request. Please let me know if you need more help.

Expert:  caraleneK replied 5 months ago.

Hello Again,

Just follow-up to see if you still need assistants I will be standing by, looking forward to your response.