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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 602
Experience:  Computer Software Support specialist for more that 10 years
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Just tried to renew mcafee paid for it, went thru downloaded

Customer Question

just tried to renew mcafee paid for it, went thru downloaded it . and it did not work
JA: What kind of computer do you have?
Customer: dell
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the software expert to know before I connect you?
Customer: it went thru and got to the part that said it was removing the old version and that's where it stopped at
Submitted: 2 months ago.
Category: Software
Expert:  John replied 2 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. Could you please provide the following details?

Do you know which was the previous version installed and did you get a email after the renewal of Mcafee ?

Which version of windows is installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10?

Thank you

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