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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 618
Experience:  Computer Software Support specialist for more that 10 years
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I type in my correct password but it keeps being rejected.

Customer Question

I type in my correct password ***** it keeps being rejected.
JA: When did you last reset your username and password?
Customer: Ido not know what that means. sorry
JA: Have you installed any updates recently?
Customer: yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Software
Expert:  RussellA replied 3 months ago.

Hi there, can you let us know where you are resetting your password *****? Which website or URL?

Customer: replied 3 months ago.
this is worse than my original problem,thanks allot.