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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 622
Experience:  Computer Software Support specialist for more that 10 years
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I have forgotten my password on my main account,

Customer Question

I have forgotten my password ***** my main account, can I change password ***** I can access ClawsPaws1?
JA: Have you contacted anyone about your account?
Customer: That is what I thought I was doing now...Who are you?
JA: I am Pearl, the Software Technician's Assistant.
Customer: Can you help me access an account when I have forgotten the password>
JA: Have you installed any updates recently?
Customer: My husband did I believe, but that should not have anything. I just have forgotten the password ********@******.*** and need to change it so I can get into that screen name
JA: Anything else you want the software expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Software
Expert:  Mr.Med replied 3 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 3 months ago.

1. Please click on this link

2. On the Sign In screen, click Forgot Password?

3. Type your Username or email address in the first text box and then click Next.

4.Follow the onscreen instructions

Let me know the results please

Thank you

Expert:  Mr.Med replied 3 months ago.

Has everything worked out, Do you still need help?

Customer: replied 3 months ago.
Expert:  Mr.Med replied 3 months ago.

Did you reset your AOL password *****?

Expert:  Mr.Med replied 3 months ago.

if you need further assistance please reply back to me and i will gladly continue to help