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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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I have just had my Norton Antivirus reinstalled by your

Customer Question

I have just had my Norton Antivirus reinstalled by your remote control
JA: How much experience do you have with this particular machine?
Customer: Now it has disappeared I need to have it reinstalled
JA: Have you installed any updates recently?
Customer: yes
JA: Anything else you want the software expert to know before I connect you?
Customer: but i have lost the whole application I must have deleted it inadvertantly
Submitted: 5 months ago.
Category: Software
Expert:  caraleneK replied 5 months ago.

Hi, thank you for contacting My name is***** will do my best to provide the right answer to your question

Do you have the software on your machine or dvd?? If you like I can remote control to your machine and install it for you.

Waiting your feedback

Expert:  caraleneK replied 5 months ago.

Hello Again,

Just follow-up to see if you still need assistants I will be standing by, looking forward to your response.