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I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.
Can you please first let me know what exactly you mean with that you cannot "get the virus"? Do you possibly mean that you cannot get a virus removed from your system or are you referring to an anti-virus software that you want to install?
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Thanks for your patience and best regards,
Because you have already paid but did not get back to me yet, can you please let me know how we should continue? Do you still need help?
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