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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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Death storm 2 will not load. SD 1mn worked fine. DS 2 darts

Customer Question

death storm 2 will not load. SD 1mn worked fine. DS 2 darts to load the I j=ust get a white & back screen
JA: What's the make/model of your device? How old is it?
Customer: i have a ps4 and it is new. bought it approx 9 months ago
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Have not tried any trouble shooting Any suggestions?
JA: Anything else you want the game expert to know before I connect you?
Customer: no
Submitted: 5 months ago.
Category: Software
Expert:  Kris Rodgers replied 5 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris Rodgers replied 5 months ago.

Hi

Can you give me the error message please?

Thanks

Kevin

Customer: replied 5 months ago.
There is no error msg. The screen is divided into black and white
Expert:  Kris Rodgers replied 5 months ago.

Would it be OK to connect and have a look?